Billing Policy

BILLING POLICIES

General Billing
Usage of Forms On Fire products and services constitutes client’s acceptance of Forms On Fire’s billing policy. Following is Forms On Fire’s billing policy with which all clients must comply:

  • All accounts are set up on a prepaid basis. Payment must be received by Forms On Fire before any billable product or service is provided/activated. Clients are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees, fax or voice broadcast service fees and all email overage fees.
  • All international clients must pay by credit/debit card. Forms On Fire does not accept international checks.
  • Subscription billing is based on availability of products and services, not based on usage. However, fax and voice broadcast service fees are usage based. Email overages are billed as an additional charge as well.
  • Clients are responsible for keeping all credit/debit card details and contact information current. This can be done online through the Client Center. To access the Client Center, clients should login to their Forms On Fire application, click on “my account” and then click “update your billing info.”
  • All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
    Invoice and payment receipts are available to clients upon request or through the Client Center.

Billing Cycle

  • Credit/Debit Card Billing: All credit/debit cards are automatically charged on the client’s specific billing cycle date. If the credit/debit card is declined, Forms On Fire will attempt to charge the card on file for 30 days.
  • Late Fee: All accounts more than 30 days past due may be assessed a late fee of $15.00. No fewer than three attempts to contact the client will be made before any late fee is assessed.
  • Delinquent Accounts: All accounts 30 days past due may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.
  • Deactivation: After an account is delinquent 60 days, it will be cancelled due to non-payment. Once cancelled, the client will not be able to recover any files until the account is current. Application data will be stored for 90 days post cancellation. After that, application data will not be available. The account record and delinquent balance will be submitted to a third-party collection service.
    Fees
  • Chargebacks: If a client initiates a chargeback, Forms On Fire may assess a $50.00 processing fee for each individual chargeback.
    Returned Checks: Forms On Fire may assess a $50.00 processing fee on all returned checks.
  • Collections Fee: In the event an account is submitted to a third-party collections service, a $15.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
  • Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Forms On Fire Services
To help you succeed and get the most from Forms On Fire, consulting retainers may be purchased from Forms On Fire.  Retainers never expire and service fees are nonrefundable. In the event of cancellation, Forms On Fire will not prorate any portion of unused service fees, and all outstanding invoices must be paid in full.

Subscription Billing
Invoices are generated and payments are collected at the beginning of each billing period. Client billing periods typically begin on the day of the month, or year, in which clients purchase their Forms On Fire subscription. Clients may cancel their subscriptions at any time. In the event of cancellation, clients will still have access to their applications through the end of their current billing period. Forms On Fire will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Payment Methods
Forms On Fire accepts payments via credit/debit card. Payment by any other means, such as by check, is on a per-client basis and must be agreed to by Forms On Fire. Checks must be paid in U.S. dollars and issued from a U.S. bank. Payment by check is acceptable only for prepayment of six or twelve months of subscription services. Forms On Fire currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.

Cancellations
Cancellations must be done verbally through an Forms On Fire representative. Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with an Forms On Fire representative will create a cancellation request. Clients are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Closing an account with Forms On Fire cannot be done by simply canceling the credit/debit card. Forms On Fire will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with an Forms On Fire representative to ensure account closure.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes
As a current or prior client of Forms On Fire, each client agrees to provide Forms On Fire 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Forms On Fire must be the first option in billing disputes. Should Forms On Fire receive a chargeback from a third-party credit/debit card company or bank on the client’s behalf before Forms On Fire has been given a chance to resolve the issue, Forms On Fire has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Forms On Fire retains the right to collect on any rendered services or fees that are due. Forms On Fire will submit any disputed amounts to a collection agency. Once a chargeback has been received, Forms On Fire will immediately suspend the account until the matter is resolved.

Refunds
Subscription and Service fees are nonrefundable.

Billing FAQs
Q. How do I get copies of my invoice?
A. Invoices can be accessed by logging into the Client Center by clicking on the “my account” link within the Forms On Fire web site (https://www.formsonfire.com). Invoices can also be emailed per a client request. Contact the Forms On Fire billing department at 425-214-1920 x706 or at engage@formsonfire.com.
Q. How can I see how much I owe on my account?
A. Any outstanding balances can be seen in the web site outlined above.
Q. How can I update my credit/debit card?
A. Credit/debit cards can be updated by accessing our web site or by contacting the Forms On Fire billing department at 425-214-1920 x706 or at engage@formsonfire.com.
Q. How can I cancel my account?
A. All account cancellations must be done verbally through an Forms On Fire representative. Email requests do not constitute acceptance of any cancellation. Only verbal requests made with a Forms On Fire representative will constitute a cancellation request. Please contact our support team at 425-214-1920 ext 2.
Q. Can I change my billing date?
A. Currently, billing dates cannot be changed, but cancelling and re-starting is possible.
Q. Can you split payments towards my monthly fee between two cards?
A. We can attempt to do this, please email us at engage@formsonfire.com.
Q. Can I pay by check instead?
A. Payment by check is on a per-client basis and must be agreed to by Forms On Fire. Checks must be paid in U.S. dollars and issued from a U.S. bank. Payment by check is accepted only for prepayment of six or twelve months of subscription services.
Q. Can I put my account on hold?
A. Yes. Forms On Fire provides services on a continuing basis, but clients are welcome to start a new account with us after they have canceled, if no past due balance exists.
Q. Can I decrease my monthly payment?
A. By downgrading the edition you currently use or disabling additional services (such as additional user seats), your monthly bill may decrease. Please contact the support team at 425-214-1920 ext 2.
Q. When is my next bill date?
A. All billing information can be viewed on your Forms On Fire application by clicking the “my account” link.
Q. How can I make a payment?
A. Payments can be remitted online through the website or you may contact the Forms On Fire billing department at 425-214-1920 x706 or at engage@formsonfire.com.
Q. What forms of payment can I use?
A. Forms On Fire accepts payments via credit/debit card. Forms On Fire currently accepts American Express, MasterCard, Discover and Visa credit and debit cards. Payment by check is on a per-client basis and must be agreed to by Forms On Fire. Checks must be paid in U.S. dollars and issued from a U.S. bank.
Q. How can I report a change in ownership of my company?
A. Please contact the billing department for additional assistance at 425-214-1920 x706 or at engage@formsonfire.com.
Q. Why was I was double charged this month?
A. Chances are the credit/debit card charge from the previous month declined and did not clear until this month. You can review all invoices and payments at the Client Center within your Forms On Fire application.
Q. I haven’t been using the system, so why am I getting billed?
A. Forms On Fire does not bill based on usage. Much like your cable company that provides you the ability to watch your favorite channels, Forms On Fire provides you the ability to log in to an amazing automated follow-up system to help you build your business. Whether you choose to actually log in and use the system is up to you. Note: Lite Users are exceptions and are billed per usage.
Q. I canceled my account. Why is Forms On Fire following up with me about my outstanding balance?
A. Cancellation of your subscription does not dismiss outstanding balances.
Please contact us for any other questions or concerns about our billing policy at engage@formsonfire.com.