Aspire Calgary Transforms Tax Filing Processes With Forms On Fire

Kendall Kunz

Case study: Aspire Calgary

A Canadian nonprofit organization saves 1,000-5,000 hours annually and cuts processing time in half by digitalizing their community tax clinic processes with Forms On Fire.


Goals

Eliminate inefficient paper-based tax filing processes across 14 partner organizations while improving stakeholder communication and real-time impact tracking for low-income tax clinic services.

Obstacles

Manual paper documentation followed by scanning and SharePoint uploads resulted in lost forms, access issues, a lack of standardization, and an inability to demonstrate impact to stakeholders.


Results

Achieved seamless processing of 10,000+ annual tax forms, reduced client processing time by 10-30 minutes per case, and gained real-time access to anonymized demographic data for program optimization.

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You don’t want to waste time doing digital transformation yourself. You want to know the right questions to ask, and then you want someone to build the infrastructure for you, and that’s what Forms On Fire did. That was very valuable.

Colin Bath

Aspire Leader, Momentum

Their Challenge

The Aspire Calgary Financial Empowerment Collaborative faced critical inefficiencies in its community tax clinic operations serving over 10,000 low-income Calgarians annually.


Their manual process created cascading problems:

  • Paper forms required manual scanning and SharePoint uploads
  • Multiple files per tax form with no standardization
  • Frequent form loss and readability issues
  • SharePoint access problems hindering workflow
  • Inability to demonstrate impact to key stakeholders
  • Risk of losing partner participation due to inefficient systems
  • No real-time visibility into program outcomes


They recognized that without an efficient, user-friendly system, they risked losing the participation of hardworking partners who deliver these essential services to the community.

The Forms On Fire Solution

Using Forms On Fire, they created a completely digital solution accessible to partners regardless of technological literacy, with robust security measures and multiple language options.


The solution delivered immediate improvements:

  • Professional, comprehensive forms accessible on any device
  • Structurally flexible workflow that adapts to changing needs
  • Secure processing of high-volume tax filings
  • Real-time impact tracking and reporting capabilities
  • Anonymized demographic data collection for program refinement
  • Streamlined verification processes tailored to filing volume


"Forms On Fire was just more professional and comprehensive than the other offerings, which didn't look as polished, easy to use, or robust," said Colin. "Forms On Fire was far and away the clear winner that met the most criteria."

The Results That Made The Difference

Increased productivity

Digital forms eliminated manual scanning and uploading, allowing partners to process clients 10-30 minutes faster per case.

Maximized efficiency

Streamlined workflow reduced reporting time across all partners by 1,000-5,000 hours annually while maintaining security and accuracy standards.

Better planning

Real-time access to secure and anonymized demographic user data allows them to continuously improve their program planning capabilities.

Future adaptability

"As things change and grow, we'll need new kinds of features built into the system, and Forms On Fire has the flexibility to respond to that," said Colin.

From paper-based chaos to seamless digital operations, Aspire's transformation demonstrates how the right technology can amplify nonprofit impact while strengthening community partnerships.

Want to see how Forms On Fire can help your business?