Wabtec Eliminates Hours of Admin Work with Forms On Fire

Kendall Kunz

Case study: Wabtec Mining

Wabtec eliminates hours of manual work and related errors by using Forms On Fire to collect information and generate reports.

Goals

Digitize paper-based technical data collection processes to improve accuracy, reduce redundant data entry, and streamline customer report generation.

Obstacles

Managing 18-page paper forms with 355 data points, frequent errors requiring site revisits, and time-consuming manual data transfer from paper to client-ready documents.

Results

Eliminated data entry errors, automated report generation with a single button press, and achieved complete ROI within 18 months by avoiding additional administrative hiring.

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I'm a huge advocate of Forms On Fire. I'm such a fan that I created a 10-page PowerPoint presentation to help others in the company understand the value I get from using the platform.

Amber Glover

National Operations Manager, Wabtec Mining

Their Challenge

Wabtec Corporation, a global leader with 27,000 employees across 50 countries, was struggling with an outdated data collection system despite its high-tech reputation.


Their manual process was causing significant problems:

  • Technicians recorded measurements on bulky 18-page paper forms
  • Management spent hours manually transferring 355 data points into client reports
  • Incomplete or incorrect forms required technicians to return to sites
  • The error-prone process was becoming increasingly unsustainable


"Given the level of technology we work with every day, it may be surprising to hear that we had a paper-based system for gathering the technical information needed to generate customer reports," said Amber Glover.

The Forms On Fire Solution

Forms On Fire transformed Wabtec's data collection with a customized mobile app that digitized their entire workflow from field to final report.


The implementation delivered immediate improvements:

  • Technicians collected detailed information, measurements, and photos directly through the mobile app
  • Built-in validation prevented incomplete or incorrect entries before submission
  • Critical stop points ensured each question was answered properly before proceeding
  • Digital data collection eliminated manual data re-entry for reporting


"I no longer get forms that are incorrect or missing information," says Amber. "That's because the Forms On Fire app checks for completion and accuracy. If a measurement is incorrect, the app informs the technician, who can then correct the error while still in the field."

The Results That Made The Difference

Improved accuracy

With Forms On Fire, there are no more room for errors as most of the process is automated.

Impressive ROI

 "We've experienced a complete return on our investment within 18 months. We saved money that we would have otherwise spent on an administrative person to handle reporting."

Increased efficiency

Amber no longer spends hours reviewing and transferring data — she simply presses a button to generate client reports.

Enhanced quality control

Because the mobile app has field validation, every question must be answered correctly before technicians can proceed, greatly improving overall quality control and consistency.

From manual data entry to one-button report generation, Wabtec's transformation shows

how the right digital tools can eliminate hours of tedious work and costly errors.

Want to see how Forms On Fire can help your business?