Security Upgrades

At Forms On Fire, we take your security seriously and we're constantly looking for ways to improve. We plan to upgrade our Secure Socket Layer (SSL) certificates on all servers over the next couple of months. Most people will not notice any difference. However, users of various older (6+ years old) Android devices may find that the Forms On Fire app can no longer reach the server. If you find that you cannot submit a form, or that you cannot login, this could be affecting you.

If so, we have a fix outlined in this support article, "Why can't my Android devices receive data?" Just follow the instructions in this article to get back up and running using a more secure SSL certificate on your device.

For those organizations running a private label version of our app using Website-as-a-Service (WaaS), your sites will also be upgraded. You can click on the lock next to your site to look at the certificate. If it is a GoDaddy certificate, you have not yet been upgraded. If the certificate is from Let's Encrypt, you have already been upgraded.

Feel free to open a support ticket with any problems you may discover.